Academic Support and Intervention

At Chadron State College, faculty and staff work together to support student success through Eagles360, our campus communication and early-alert system. When a student appears to be struggling in a course or facing academic challenges, instructors can submit a concern through Eagles360. This notifies the Office of Academic Success, and a team member will reach out to the student directly.

During this outreach, an Academic Advisor will talk with the student about what’s going on, share available resources, and help create a plan to get back on track. Our goal is to provide support early and help students succeed in their courses.

If you are contacted by an Academic Advisor, please know that we are reaching out to assist you, answer questions, and connect you with tools that can help you thrive academically.

For Faculty and Staff

If you have a student you are concerned about, please complete a referral form here. All referrals will be contacted within 24 business hours. If you have questions after submitting the form, please contact Chantel Merchen- Director, Office of Academic Success at cmerchen@csc.edu, or by phone at 308-432-6381. 

Meet Your Academic Success Coaches

Sometimes reaching your goals is easier when you have someone in your corner! Academic Success Coaches are fellow students who understand the challenges of balancing classes, responsibilities, and college life.

Your coach can help you:

• Set realistic academic and personal goals
• Create a plan for managing your time and staying organized
• Check in on your progress and help you stay accountable
• Develop strategies for keeping up with assignments and coursework
• Celebrate your successes and work through challenges

Academic Success Coaches are supportive peers who will listen, encourage you, and help you find strategies that work for you. Whether you need help building better habits, staying motivated, or simply having someone check in with you, your Academic Success Coach is ready to help you move forward.

Get Back on Track

One difficult semester does not define your college journey. If you struggled academically last semester, the Back on Track program, a 1 credit course EDUC 270, gives you the opportunity to reflect, reset, and build a stronger path forward.

Through encouragement, accountability, and practical strategies, EDUC 270-Back on Track can help you:

• Identify what got in the way of your success
• Set realistic academic and personal goals
• Improve your time management, organization, and study habits
• Learn soft skills to help you be successful in your courses
• Connect with helpful campus resources
• Build confidence and stay accountable for your progress

EDUC 270-Back on Track is not a punishment, it is a fresh start. Asking for support is a sign of strength, and you do not have to figure everything out on your own. With the right tools, support, and plan, you can learn from last semester and make this one different.

Getting Started

Students who are currently on academic probation, or academic suspension re-entry approved are encouraged to enroll in EDUC 270- Back on Track. If you are required to, or it is recommended that you enroll in EDUC 270-Back on Track, you will be contacted by your academic advisor, or the Director-Office of Academic Success to get your enrollment finalized. 

If you would like to learn more, or have questions about the program, please email Director of the Office of Academic Success Chantel Merchen, cmerchen@csc.edu for any questions you might have. 

What Students Say About Back on Track

"Honestly if I could recommend anything, it would be this course. There's a lot of different things that could be taught, so I can't just choose one. I also feel like most college students don't realize that 9 out of 10 student struggle and it's okay to need help."-Fall 2025 Student

"I would take this class over again. I liked having someone hold me accountable for my work and my deadlines and also helping me get better grades, and be a better person"-Fall 2025 Student

"Yes, I would take this course, in fact I would suggest this course to every student coming in that hasn’t been a student in a significant amount of time. It does exactly what the course is, it gets you back on track with your timing your goals everything. I loved this course."-Fall 2025 Online Student

"I can confidently say that I would absolutely take this course again. I think all students could benefit from this course, whether they are trying to get back on track or not. I think this course has so many helpful tools and brings lots of useful and beneficial insights that everyone could find gain from. This course offers guidance, confidence, reminders, skills, and tools that I needed to discover within myself and helped me do just that. "- Fall 2025 Online Student

"This course has truly helped me ease into the Spring semester and I will always hold the things I learned in this class close to me"- Spring 2026 Student.

"This class helped me remember the reason why I am in college, and helped me find motivation to do better to finish my degree"-Spring 2026 Student.

Resources

Weekly plan form

Want to learn how to stay organized? Get motivated? Join us at one of our Student Success Workshops that are open to all CSC students!

Fall 2026 Student Success Workshops 

Note-Taking and Study Skills Workshop  
Tuesday, September 8, 2026, from 11 AM to 12 PM in the Student Center, Ponderosa Room  

Time Management Workshop 
Tuesday, September 15, 2026, from 11 AM to 12 PM in the Student Center, Scottsbluff Room  

Failing Isn't Foolish: How to Overcome Adversity Workshop  
Thursday, September 24, 2026, from 11 AM to 12 PM in the Student Center, Scottsbluff Room 

Avoiding Plagiarism & Using AI Honestly Workshop 
Tuesday, September 29, 2026, from 11 AM to 12 PM in the Student Center, Ponderosa Room 

Fighting Procrastination Workshop 
Tuesday, October 6, 2026, from 11 AM to 12 PM in the Student Center, Scottsbluff Room 

Burnout & Stress Management Workshop  
Tuesday, October 27, 2026, from 11 AM to 12 PM in the Student Center, Ponderosa Room  

What Makes a Great Leader Workshop 
Tuesday, November 3, 2026, from 11 AM to 12 PM in the Student Center, Scottsbluff Room    

For more information, visit the CSC Hub. 

Holiday Stress Tips and Self Care with CSC Counseling Staff

Resume Building and Interview Tips with Chantel Merchen and Deena Kennell

Your instructors are also an important part of your support system. Visiting faculty during their office hours gives you an opportunity to ask questions, clarify course material, and address concerns before they become larger challenges. These conversations can also help you build meaningful connections with faculty and may even lead to valuable mentoring relationships.