Information Technology Services
Assistance
Information Technology Services supports many of the major technology resources and provides assistance to all CSC departments and students.
Self-Service Help Desk and Knowledge Base
Have a technology issue you need to report or assistance with a piece of technology?
Employees can make a service request on-line!
The IT Service Center allows you to submit a ticket to the IT Client Services Team, view the status of previously submitted tickets, look for answers to problems, and even see details of your CSC assigned computers if you are an employee.
Several Knowledge Base Articles provide information on mobile device support, printing & copying, data storage, and other services.
Walk-in and Telephone Service
Technical Support
Location: IT Help Desk, Library Learning Commons, Main Level
Hours: Monday - Thursday, 7:30 am to 7:30 pm MT; Friday, 7:30 am to 4:30 pm MT; Sunday, 1:00 pm - 5:00 pm MT
Phone: 308-432-6311 (Voice Message Service available)
Toll Free: 1-800-CHADRON (242-3766) Press 2
Chat with Technical Support
The IT Help Desk staff provide assistance with computer accounts, registering devices on the campus network, and basic technical issues. They will also refer tickets to IT technical staff. The IT Help Desk cannot fix hardware issues on personal computers, but will provide recommendations.
CSC Online (Sakai) Support
A dedicated support team is available 24/7 to assist all students, faculty, and staff with CSC Online (Sakai) technical issues and requests.
Phone: 1-877-722-6131
Online: Live Chat with CSC Online Support
Email: Submit a Ticket
For Faculty & Staff: Instructional Design and additional CSC Online faculty support is provided during office hours by the Teaching & Learning Center.
Mediated Classroom & Academic Technology Support
The Teaching and Learning Center provides support and training for mediated classrooms, ITV rooms, specialized educational technology, and the Academic Web.