Information Technology Services
Assistance
Information Technology Services supports many of the major technology resources and provides assistance to all CSC departments and students.
Self-Service Help Desk and Knowledge Base
Have a technology issue you need to report or assistance with a piece of technology?
Employees can make a service request on-line!
The IT Service Center allows you to submit a ticket to the IT Client Services Team, view the status of previously submitted tickets, look for answers to problems, and even see details of your CSC assigned computers if you are an employee.
Several Knowledge Base Articles provide information on mobile device support, printing & copying, data storage, and other services.
Walk-in and Telephone Service
Technical Support
Location: IT Help Desk, Library Learning Commons, Main Level
Hours: Monday - Friday; 7:30am-4:30pm
Phone: 308-432-6311 (Voice Message Service available)
Toll Free: 1-800-CHADRON (242-3766) Press 2
Chat with Technical Support:Click to chat
The IT Help Desk staff provide assistance with computer accounts, registering devices on the campus network, and basic technical issues. They will also refer tickets to IT technical staff for all technical issues including support and training for mediated classrooms, ITV rooms, and specialized educational technology. The IT Help Desk cannot fix hardware issues on personal computers, but will provide recommendations.
CSC Online (Sakai) Support
A dedicated support team is available 24/7 to assist all students, faculty, and staff with CSC Online (Sakai) technical issues and requests.
Phone: 1-877-722-6131
Online: Live Chat with CSC Online Support
Email: Submit a Ticket
For Faculty & Staff: Instructional Design and additional CSC Online faculty support is provided during office hours by the Information Technology Department.
Tk20 Support
CSC's IT Help Desk provides username/password support for Tk20. Contact information for the IT Help Desk is listed above.
CSC's Tk20 Administrator provides login support for issues not related to username/password. Contact the Tk20 Administrator for issues with functionality within Tk20 such as (but not limited to) uploading files, copying and pasting text from another software, completing assessments, submitting assessments, or locating feedback.
Phone: 308-432-6059 (or 1-800-242-2766, ext. 6059)
Email: tk20admin@csc.edu
Office: Crites Hall, Room 347
Hours: Monday - Friday, 7:30am-4:30pm